Effective Date: July 14, 2026
omnyx uses artificial intelligence ("AI") systems to support our operations and improve your care experience. This Disclosure describes the AI systems we use, what they do, what they do not do, and how your information is protected.
1. Core Principle: AI Supports, Humans Decide
2. AI Systems We Use
2.1 Sam - Patient AI Assistant
Sam is omnyx's patient-facing AI assistant. Sam is not yet live; this disclosure governs Sam from the day it launches with the practice. Sam operates in two modes:
Pre-clinical mode (before membership or consult purchase): Sam helps you understand your quiz results, answers general educational questions about optimization, supports scheduling, and helps you understand whether omnyx is a fit for your goals. Pre-clinical mode does not access protected health information.
Clinical mode (after engagement): Sam helps with routine refill questions, scheduling, lab results explanation (at your provider's direction), and general protocol education. Clinical mode operates under HIPAA safeguards and a Business Associate Agreement.
Hard-coded escalation: Whenever Sam encounters any of the following, the conversation is routed immediately to a licensed provider: a clinical decision is required; a safety concern is identified; an adverse event is mentioned; a scope-of-practice boundary is reached; refill outside of protocol; AI uncertainty; or you explicitly request a human.
2.2 Clinical Documentation Scribe (EHR Note Assist)
During your synchronous video encounters, our electronic health record's built-in Note Assist feature generates a draft clinical note from the conversation. The licensed provider reviews and edits the note before it becomes part of your medical record. The tool is HIPAA-eligible, and no patient data is processed by it until a Business Associate Agreement is signed with the vendor. Your audio is processed in the United States only.
2.3 Electronic Health Record Platform
Our EHR and clinical system of record uses automation for administrative tasks (scheduling, reminders, prescription transmission) and may use AI features for documentation assistance. It handles patient data only under a signed, HIPAA-compliant Business Associate Agreement. The EHR does not make clinical decisions.
2.4 Marketing and Communications AI
Our CRM platform, operated on its HIPAA-eligible tier, uses AI features for marketing automation, message scheduling, and basic patient communications. These features do not make clinical decisions.
2.5 Internal Operations AI
We use commercially available AI tools for non-clinical operations: drafting documents, reviewing operational workflows, and supporting the management organization's work. These tools do not access patient PHI unless operating under a signed Business Associate Agreement for that specific purpose.
3. What AI Does NOT Do
To make our boundaries clear, the AI systems used by the Practice do not:
- Prescribe or modify medications
- Diagnose conditions or interpret labs without provider review
- Provide medical advice independent of provider review
- Determine your eligibility for treatment
- Make decisions about your protocol
- Replace any aspect of the patient-provider relationship
4. Transparency: How You Know You're Talking to AI
Whenever you interact with Sam or another AI, the AI clearly identifies itself. Messages from AI are visually distinguished from messages from human providers. You may request a human at any time.
5. Your Choices
You may decline AI scribing during your video encounters by notifying your provider; the provider will document by hand. You may decline Sam's assistance by requesting human routing for any message. Declining AI scribing or Sam may impact response times but will not affect the quality or scope of clinical care.
6. Data Protection
No AI system receives access to your PHI until a Business Associate Agreement (BAA) consistent with HIPAA is signed and verified. Audio and video data from clinical encounters are encrypted in transit and at rest. AI training: your PHI is not used to train external AI models outside the scope of the BAA. AI vendors are listed in the HIPAA Notice of Privacy Practices.
7. Continuous Improvement and Oversight
The Practice maintains oversight of AI systems through: regular review of escalation patterns (Sam), quality review of clinical notes drafted by the EHR's Note Assist scribe, monitoring of patient feedback, and review of edge cases. Compliance Officer (Matt) reviews AI systems quarterly.
8. Acknowledgment
By accepting this Disclosure (electronically through the patient portal or by signing below), you acknowledge that you understand how the Practice uses AI, what AI does and does not do, and your choices regarding AI use.